1. Data Controller
Lettd is the data controller for personal data collected through this service. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We collect the following categories of personal data:
- Account information: email address, name, phone number
- Property data: addresses, compliance certificate details
- Tenant data: names, contact details, right to rent information
- Documents: uploaded compliance certificates and related files
- Usage data: activity logs, IP addresses for security purposes
3. How We Use Your Data
We use your data to:
- Provide and maintain the Lettd service
- Send compliance reminders and notifications
- Securely store your documents
- Improve the service and user experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on: contract performance (providing the service), legitimate interests (improving the service, security), and consent (marketing communications).
5. Data Retention
We retain your data for as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
To exercise these rights, please contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption at rest and in transit, access controls, and regular security assessments.
8. Third-Party Services
We use the following third-party services to provide Lettd: Neon (database hosting), Cloudflare (file storage and CDN), Resend (email delivery), and Sentry (error monitoring). Each provider has their own privacy policy and processes data in accordance with applicable laws.